Syrma Johari MedTech supports medical device OEMs through end-to-end complaint handling, covering intake, triaging, investigation, root cause analysis, and regulatory reporting. With strong quality processes and global compliance expertise, SJML enables efficient complaint management while ensuring audit readiness and regulatory alignment.
A structured program management and SLA-based approach ensures timely investigations, consistent documentation, and efficient resolution while maintaining regulatory compliance.
SJML supports end-to-end complaint management—from intake and triage to investigation, risk evaluation, and regulatory reporting. Teams integrate within client QMS or operate as an extended regulatory function for timely, compliant, and defensible outcomes.
Structured complaint intake, case logging, and documentation aligned with internal QMS procedures and global regulatory requirements.
Root cause analysis through product review, engineering assessment, and manufacturing investigation where applicable.
Complaints Supported
CAPAs Executed
Medical Devices | Pharma | OTC | Cosmetics
Investigations
Investigations
Traceability
Partner with Syrma Johari MedTech to build structured complaint management programs that support regulatory compliance and patient safety.
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